Today we’d like to introduce you to Ken Thomas.
Hi Ken, so excited to have you on the platform. So before we get into questions about your work-life, maybe you can bring our readers up to speed on your story and how you got to where you are today?
Ken Thomas began his career in the automotive industry in 2007 at Bobby Jones Ford Lincoln, where he quickly developed a passion for sales and customer service. Through hard work and consistent performance, he rose through the ranks and by 2014 had earned the role of Internet Manager, leading the dealership’s online sales efforts during a period of rapid digital growth.
Seeking new challenges and continued professional growth, Ken later joined William Mizell Ford, where he served in multiple leadership roles including Internet Sales Manager, Finance Manager, and Sales Manager. These experiences broadened his expertise across every facet of dealership operations and strengthened his ability to lead high-performing teams.
In October 2022, Ken brought his extensive experience and proven leadership to Sylvania Ford, where he currently serves as Sales Manager, continuing his commitment to excellence, innovation, and customer satisfaction.
Would you say it’s been a smooth road, and if not what are some of the biggest challenges you’ve faced along the way?
It definitely hasn’t always been a smooth road. Like most businesses, we’ve had seasons that really tested us.
The 2008–2010 recession and auto industry bailout were some of the most challenging years I’ve experienced. There was uncertainty everywhere — customers were cautious, lending tightened up, and the future of the automotive industry felt unclear. It forced us to operate leaner, smarter, and more disciplined than ever before. Those years taught me a lot about leadership, perseverance, and taking care of your people when times are tough.
Then just as the industry stabilized, we faced another major challenge during COVID-19. The supply and demand issues were unlike anything we had ever seen. Inventory shortages, factory shutdowns, and constantly changing conditions made planning extremely difficult. We had customers who wanted vehicles, but we simply didn’t have the supply. It required creativity, communication, and a lot of patience — both from our team and our customers.
Looking back, those difficult seasons strengthened us. They forced us to adapt, build stronger relationships, and focus even more on serving our community. I truly believe challenges don’t just test a business — they refine it.
Thanks for sharing that. So, maybe next you can tell us a bit more about your work?
I’m in the automotive business, but at the core of what I do, I serve people. My focus has always been on delivering an exceptional customer experience from the very first interaction to long after the sale is complete.
I specialize in making the buying process simple, transparent, and efficient. I’m known for great customer service, prompt communication, and a very high attention to detail. I understand that purchasing a vehicle is a big decision, and I respect my customers’ time. I work hard to eliminate unnecessary back and forth and make the experience as smooth as possible.
What I’m most proud of is the trust we’ve built in our community. Many of our customers come back to us year after year and refer their family and friends. That tells me we’re doing something right.
What sets us apart is that we don’t treat anyone like “just another sale.” We aim to be friendly, cordial, and genuine in every interaction. We truly care about people, not just transactions. Our goal is to build long-term relationships, not just close deals. When someone walks through our doors or reaches out online, we want them to feel valued, respected, and confident they’re in good hands.
At the end of the day, it’s not just about selling vehicles. It’s about serving our community well.
What matters most to you? Why?
What matters most to me is people. At the heart of everything I do — in business and in life — is the desire to treat others the way I would want my own family treated. My faith shapes that mindset. It reminds me that integrity, honesty, and kindness aren’t just good business practices — they’re the right way to live.
Trust is everything. When someone chooses to do business with us, they’re placing confidence in us, and I don’t take that lightly. I believe we’re called to serve others well, and that means listening carefully, being transparent, and always acting in their best interest.
Relationships will always matter more to me than transactions. Vehicles will change, markets will shift, but character and reputation last. I want every customer to feel respected, valued, and genuinely cared for — not pressured or rushed.
My family keeps me grounded and reminds me why this matters. I want to build something that reflects our values — a business that honors God, serves our community faithfully, supports our team like family, and leaves a positive impact long after the paperwork is signed.
At the end of the day, doing what’s right matters more than doing what’s easy. And if we can help people, earn their trust, and make the process simpler and more uplifting, then that’s real success to me.
Contact Info:
- Website: https://www.sylvaniaford.com/
- Instagram: https://www.instagram.com/fordsylvania?igsh=azg3c2FtbHJrYzht
- Facebook: https://business.facebook.com/latest/home?asset_id=102749109289500
- Youtube: https://www.youtube.com/@REDDINGSYLVANIAFORD
